Our Customer Service provides you with the support you need. Sometimes you reach a point where help is required. When you have questions related to the installation and configuration of BaSYS, our support team is always ready to listen. We also stand by our maintenance clients in words and deeds for all other questions.
BARTHAUER Customer Service is available year-round at the times specified below. We will inform you in a timely manner should Customer Service not be available due to holidays or bridging days.
+49 531 23533 20
Monday – Friday
9:00 am – 1:00 pm and 2:00 pm – 4:00 pm
We process incoming e-mails according to the “FIRST IN FIRST OUT” principle. This means that enquires received by e-mail are processed by our employees in the order they were received. We also call you if necessary. Our experience has shown: This system ensures fair access, reduces wait times and improves service!
Dr. Michaela Kahsnitz
Head of Customer Service
Dipl.-Ing. (FH) Nina Range